#contactcenterworld

Brackness, England & San Jose, CA, USA, & Tokyo, Japan, Aug, 2021 -- Content Guru has been named in the Challenger quadrant of the 2021 Gartner(R) Magic Quadrant™ for Contact Center as a Service (CCaaS), which recognizes various global providers of Cloud Contact Center Technology. Gartner, Inc. delivers actionable, objective insight to executives and their teams, and made this assessment following an in-depth analysis of various vendors including Content Guru.

Sean Taylor, CEO of Content Guru, commented: "COVID-19 has rapidly accelerated organizations’ adoption of cloud technologies and the CCaaS marketplace has become a hotly contested area. With hundreds of suppliers, it’s tremendous to be recognized as one of the Challengers in the Gartner report."

"In the next 5 years we anticipate continued strong growth for our business, driven by expansion in all the sectors we service and supported by the establishment of offices and availability zones in new countries. In that timeframe we expect over 90% of the contact center market to move to cloud. Longer-term we are very excited about the additional opportunities in next-generation customer experience (CX), which will further leverage insights through data using AI, combined with omni-channel communication. That will be our next 15-year journey."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, August 16, 2021