© ContactCenterWorld.com
www.ContactCenterWorld.com

Pointillist Launches Customer Journey Analytics and Orchestration Platform on the Genesys AppFoundry

#contactcenterworld

Boston, MA, USA, Aug, 2020 -- Pointillist(R), a provider of customer journey analytics software, announced that it is now available on the Genesys(R) AppFoundry, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

The Pointillist Customer Journey Analytics and Orchestration platform enables customer care, CX, analytics and marketing teams to aggregate all of their customer journey data, so they can analyze and act on omnichannel customer experiences both within and beyond the care center.

"Today’s enterprise contact centers require robust visibility into cross-channel customer behavior," said Tim Myers, Vice President Strategic Alliances at Pointillist. "We are excited to bring our technology to Genesys customers and provide these organizations with an even greater ability to visualize high-priority customer journeys, monitor and measure actionable metrics and KPIs, and continuously deliver value to their business and their customers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, August 7, 2020



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.