Daimler Financial Services Invests in Avatar-based Customer Service
Stuttgart, Germany, Oct 19, 2018 -- Daimler Financial Services has made a strategic investment in Soul Machines, the New Zealand start-up that is a provider in digital avatar-based customer service.
The investment will help Daimler Financial Services to develop ‘near human’ digital services based around on-screen avatars that display ‘emotional intelligence’.
The company brings technology to life by creating realistic, emotionally responsive, artificial humans with personality and character that allows machines to talk to humans face-to-face.
Benedikt Schell, chief experience officer at Daimler Financial Services, said: "Customers expect intuitive, time-saving services that are available 24/7 through the channel that is most convenient for them. With the investment in Soul Machines we are laying an important foundation to not just meet, but exceed these customer expectations."
Udo Neumann, global CIO of Daimler Financial Services, said: "After successfully testing how artificial intelligence helps our employees better service customers, we are now investing in a disruptive technology to further enhance the customer experience.
"Emotional intelligence will play a crucial role in adapting services, such as car financing, leasing and insurance, car-sharing or ride-hailing to customers."
Greg Cross, chief business officer, Soul Machines, added: "As we continue to lead the world in advanced AI technology and development of digital humans across a broad spectrum of industries, this strategic investment from Daimler Financial Services puts us in an even better position to quickly develop and test our disruptive technology in the automotive sector together with our great partner."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, October 22, 2018
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