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City of Virginia Beach Transforms Customer Experience with Hansen #contactcenterworld As part of the transformation journey, the program entailed an upgrade of the core business support infrastructure, along with the conversion of more than 70 Virginia Beach-specific business-critical customisations. The transformation journey also included the transition to a full AWS cloud-based solution. Today, the City is well poised to meet and anticipate the expectations of its citizens with a solution that is contemporary, and technically current. Meredith Kellam, Business Division Manager, City of Virginia Beach, commented: "Hansen has been a long-term partner of the City of Virginia Beach delivering us more than just a customer care solution – in many ways their team is our IT team. The level of support we have consistently received for the duration of our business partnership has been exceptional and the previous solution and supporting services consistently met our established business needs. We are extremely pleased with the enhancements available in the latest version of the solution. It has provided opportunities to expand and streamline our business processes and enabled faster and more reliable interactions between our systems, resulting in better service to our customers." John May, Regional President for the Americas, Hansen Technologies, commented: "As Hansen celebrates its 50-year anniversary, it is not surprising that many of our customer relationships span not just years, but decades. Ensuring that the Hansen Suite remains current with emerging trends and new technologies over that period certainly requires a very strategic and strong partnership. We are delighted that the City of Virginia Beach has upgraded to our latest Hansen cloud-based solution, and we jointly remain well-poised to meet the future needs of the people of the City of Virginia Beach, together." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, February 1, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |