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LiveVox Launches on Salesforce AppExchange #contactcenterworld San Francisco, CA, USA, June 1, 2022 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools, announced that its Contact Center solution is available on the Salesforce AppExchange. LiveVox Contact Center for Salesforce allows agents to handle and make customer calls directly from their Salesforce workspace. As a result, businesses can now leverage the LiveVox Contact Center Platform and Salesforce CRM together to streamline workflows and create an exceptional, seamless experience for both customers and agents. "Contact Center data is incredibly powerful when it’s applied to customer service and lead generation efforts," said Louis Summe, CEO and co-founder, LiveVox. "LiveVox’s integration with Salesforce will give agents a comprehensive view of the customer journey across every channel through a single, seamless user interface. As a result, agents will be armed with the tools and data that they need to be more effective and productive across every single customer interaction." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, June 3, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |