© ContactCenterWorld.com
MSIG Asia Enriches Customer Experience with OpenText #contactcenterworld MSIG, a wholly owned subsidiary of Mitsui Sumitomo Insurance Company, Limited and a member of the MS&AD Insurance Group, is an Asian general insurance brand with presence in 46 countries globally. "We actively strive to innovate our IT infrastructure and online capabilities to exceed customer and client expectations," said Joseph Yew, CIO at MSIG Asia. "OpenText solutions empower us to maximize our operational efficiencies across different lines of businesses and locations, while helping to improve customer satisfaction and enhance convenience for customers who are increasingly requesting self-service insurance transactions." MSIG Asia's digital transformation strategy to modernize and support digital enablement include a number of OpenText solutions. "We are thrilled to provide MSIG Asia with the solutions they need as they continue to invest in modern digital capabilities to better understand and serve the unique needs of their customers and drive exceptional experiences," said Muhi Majzoub, Chief Product Officer at OpenText. "OpenText solutions supports them on their journey in building seamless digital experiences for their business and their customers while enabling them to work more effectively." Yew added, "Leveraging OpenText solutions has empowered our business operations with a single system that supports future growth and delivers the flexibility we need to drive competitive advantage." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, February 14, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |