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Kore.ai Launches SmartAssist in Japanese to Deliver AI-powered Call Center Automation #contactcenterworld Built on Kore’s no-code Conversational AI platform, SmartAssist provides end-to-end call automation for inbound customer service calls through combination of conversational IVR, virtual assistants and call deflection. Through a simple SIP transfer, SmartAssist deflects calls to appropriate virtual or live assistants. SmartAssist also gives customers automated speech recognition (ASR) and text-to-speech (TTS), making it easier for IVR enabled call centers to enhance their support technology stack. "The Covid-19 pandemic has accelerated the trend toward cloud contact centers and the need for automation and digital customer support. Conversational AI will play a key role in this transformation by driving contact center innovation and improving agent productivity. The Japanese version of SmartAssist will help enterprise customers in this region improve time-to-market and enhance the customer experience in their native language," said Sreeni Unnamatla - Executive Vice President - Asia Pacific and Japan. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, May 25, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |