#contactcenterworld

Little Rock, AK, USA, April, 2021 -- Windstream Enterprise (WE), a managed communications service provider, released new enhancements to its OfficeSuite UC(R) Contact Center Services (CCS). The newest features allow organizations of all sizes, including small businesses and retail environments, to more easily execute intelligent outbound calling campaigns, so they can efficiently connect with and manage their customer interactions.

OfficeSuite UC is a cloud-based solution that blends user-centric design with advanced technology. 

Also, as part of the OfficeSuite UC CCS upgrades, businesses can create list-driven campaigns that include reusable calling lists, calling windows by dates and times, automated rescheduling of unsuccessful call attempts, and round-robin call distribution among the agents assigned to the campaign.

"To compete in an increasingly complex economy, businesses today need to be proactive with their customers and meet their needs with informative, helpful service," said Layne Levine, president at Windstream Enterprise. "Whether it’s a medical office calling to remind patients to schedule appointments, a school district notifying students about schedule changes, or an enterprise running a robust marketing campaign, the OfficeSuite UC CCS list queuing features will help just about any business, school, government agency or nonprofit connect with their audiences more readily, and ensure the service they deliver is meeting their standards."

"OfficeSuite UC with Contact Center Services takes a robust set of traditional call-center features and delivers them in a way that any business can use," said Levine. "Our commitment to our customers is to innovate new solutions that make their day-to-day business operations more effective so they can focus on their own customers, not on their network technology."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, April 5, 2021