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Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service #contactcenterworld "Like Glia, we are committed to equipping financial institutions with the solutions needed to effectively and productively engage with customers while reducing cost to serve," said Bill Clark, CEO of Engageware. "This integration further demonstrates our commitment to partnering with best-of-breed providers to ensure our customers have access to the technology and expertise required to succeed in today’s digitally engaged society. Today’s customers expect a seamless experience and exceptional, timely support whether delivered through digital channels, in-branch or the call center." "Consumers expect their financial institutions to deliver quick, convenient service and support, no matter the time or place," said Dan Michaeli, CEO and co-founder of Glia. "By leveraging Engageware’s domain expertise within our sophisticated Digital Customer Service platform, institutions can empower their customers to self-serve when possible and easily connect with a live agent when needed, all without ever being forced to leave the digital domain. This modern approach to customer service creates a unique advantage for institutions in an increasingly competitive marketplace." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, October 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |