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Paytia’s Agent Release Reduces Call Duration Time for Merchants Taking Payments Over the Phone #contactcenterworld Curtis Nash, CEO of Paytia, explains, "Paytia’s cloud service platform for telephone card payments already delivers convenience and trust, and now adds the fastest transaction speed in the industry to its Secure Virtual Terminal. Much has been done to achieve Payment Card Industry Data Security Standard compliance (PCI DSS). However, one element that has not been addressed until now is the speed of processing telephone card payments. Increasing handled calls per agent is a core driver of productivity. Giving an agent a choice to automate the card payment process and optionally stay connected during the payment process to complete the call means cutting out over two minutes per customer; that equates to significant savings in call centre operations". United Call Centre’s CEO, Szolt Szmolinka, explained that "UCC’s virtual call centre service delivers significant cost savings whilst increasing compliance and quality of service. Paytia abstracts card data from the UCC agent so only the customer and the secure authorised payment processor can access card data. UCC’s major international clients use the telephone sales channel to increase sales revenue and improve service. Allowing UCC’s virtual call centre staff to decide on the appropriate time to hand off to the Paytia automated card data collection service directly reduces call times whilst protecting customer card data. UCC and Paytia have partnered to deliver payment-enabled call centre services to clients such as BAT, a FTSE 100 company, across Europe." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, August 19, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |