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RBI Launches Instant Payment System #contactcenterworld New Delhi, India, Mar 8, 2022 -- Reserve Bank of India (RBI) Governor Shaktikanta Das launched an instant payment system "UPI 123PAY" for feature phone users. The RBI chief said that the new Unified Payments Interface (UPI) will allow India's feature phone users to access the payment service in a more secure manner. Currently, UPI services are available for users through the USSD-based (Unstructured Supplementary Service Data-based) services. Feature phone users will now be able to undertake a host of transactions based on four technology alternatives. They include calling an IVR (interactive voice response) number, app functionality in feature phones, missed call-based approach and also proximity sound-based payments, the RBI said. Such users can initiate payments to friends and family, pay utility bills, recharge the FASTags of their vehicles, pay mobile bills and also allow users to check account balances, the central bank said. Customers would also be able to link bank accounts, set or change UPI PINs (personal identification numbers), it added. Mr Das also launched the 24x7 helpline for digital payments - DigiSaathi. The helpline will assist the users with all their queries on digital payments through website and chatbot. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, March 9, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |