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ibex Adds Zendesk Integration to Its Wave X Technology Platform #contactcenterworld "As we expand the Wave X ecosystem, we’re thrilled to announce our partnership with Zendesk," says Jim Ferrato, Chief Information Officer of ibex. "The race to digitally transform the customer experience is accelerating across every industry. Our ability to build sophisticated technologies and integrate with existing infrastructure is critical to the growth and success of our clients." Wave X is ibex’s purpose-built technology platform for improving customer interactions, customer insights, contact center performance, and client outcomes. The Wave X integration with Zendesk demonstrates ibex’s continued focus on its BPO 2.0 framework, solidifying the firm’s commitment to offering a set of digital CX solutions for client performance across the customer engagement value chain. "We’re happy to partner with ibex to support our digital native customers," said Ricardo Moreno, Vice President of Worldwide Partners, Zendesk. "Zendesk is at our best when we work closely with our partners, providing the best possible experience to our clients." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, April 16, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |