Intelecom Introduces Improved Security Features and Web Chat to its Contact Centre Solution
Christian Thorsrud, Product Manager at Intelecom commented, "The evolution towards cloud technology and the rising popularity of instant communications channels such as Web Chat places greater emphasis on security and real-time response within contact centres today. With our latest Chat innovation users have a short cut into the correct department to handle their enquiry, to reduce time and improve customer service. When combined with enhanced levels of security, organisations everywhere can be confident their conversations and client data are kept protected at all times, whatever the preferred method of customer interaction."
Date Posted: Thursday, October 20, 2016
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