#contactcenterworld

St. Louise, MO, USA, Feb. 15, 2022 -- Balto, a real-time guidance platform for contact centers, has partnered with NobelBiz, an innovator in contact center solutions, to offer its artificial intelligence (AI) tools as part of the NobelBiz contact center technology solutions suite. By integrating Balto's AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market, while Balto expands its integration footprint.

"NobelBiz and Balto both have a joint passion — enabling the modern sales or customer service worker to be as effective as humanly possible," says Marc Bernstein, founder and CEO of Balto. "NobelBiz offers robust voice carrier services and cloud contact center software, and by giving our customers the power to scale excellent conversations to their entire organization, Balto's real-time guidance is the perfect complement. By coming together, we have a complete system that brings peace of mind to contact center managers."

By coming together, we have a complete system that brings peace of mind to contact center managers.

"Now with Balto, we offer our customers sophisticated, real-time guidance, coaching, and QA at their fingertips," said Steve Bederman, President of NobelBiz Inc. "This empowers our customers, across all markets, to improve essential business KPIs, such as agent ramp time and retention, CSAT, and NPS."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Wednesday, February 16, 2022