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Campbell, CA, USA, July, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud contact center and unified communications platform provider, announced the latest customer and employee experience enhancements to the 8x8 XCaaS™ (eXperience Communications as a Service™) cloud platform, including improvements to 8x8 Supervisor Workspace, contact center analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping.

The 8x8 XCaaS platform Global Reach™ capabilities were also extended and will include the addition of South Korea. 8x8 now offers full cloud Public Switched Telephone Network (PSTN) support for multinational organizations with users in 59 countries around the world, offering local direct numbers, toll free numbers, and calling plans in addition to support for local emergency services.

"Regardless of where you’re located in the world or which department you sit in within an organization, having technology that enables consistent experiences is a must," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "We provide the solutions that organizations need to provide seamless, tailored experiences for their customers and employees. Our continued focus on innovation and advancing the 8x8 XCaaS platform demonstrates our commitment to providing our customers with the resources and tools they need."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, July 31, 2023