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Espria Partners with Five9 #contactcenterworld The addition of Five9 to the Espria portfolio of cloud-based applications enhances the MSP’s existing offerings. Alex Tupman, CEO, Espria, said, "Today, it is crucial for contact centres to unify and analyse customer interactions across channels, self-service, and live channels and to break the data silos to transform data into a winning customer experience strategy. "As a result, we have been actively looking to move into the customer contact centre market, enhancing our overall solution offering. This partnership enables us to do just that, and to realise our customer-focussed strategy." Thomas John, vice president of partners, EMEA, Five9, added, "Espria brings market reach and technological skills to drive sales and extend our joint market footprint." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, March 21, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |