© ContactCenterWorld.com
Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity #contactcenterworld Balto captivated the live audience by demoing its real-time guidance platform, which helps contact center agents have winning conversations live on calls. Balto took the overall event vote after coming out on top in the preliminary round for the "elevating customer interactions" category. Representing Balto was Pat Kerr, director of solutions engineering. "Talkdesk and the other contestants put on an exciting show," said Kerr. "Three minutes is fast, but it proves how quickly our platform demonstrates value to customers. We made an impression with the audience and clinched the win. More importantly, it's a win for our charity, LaunchCode." In addition to the $10,000 grand prize donation from Talkdesk, Balto also contributed its own $5,000 donation, bringing the total donation amount for LaunchCode to $15,000. Balto also recently announced the launch of its suite of conversation excellence solutions on Talkdesk(R) AppConnect™, enabling businesses to seamlessly combine Real-Time Guidance, Real-Time Coaching, and Real-Time QA with their existing Talkdesk CX CloudTM solution. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, May 30, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |