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TTEC Wins Auscontact Excellence Award for New South Wales Operations - People Capability #contactcenterworld "We are truly honoured to have been recognized with such a prestigious award. TTEC is forging a path where our employee experience further amplifies our ability to create a superior CX model for our clients," said Phil Murphy, VP of Asia-Pacific Operations at TTEC. "Being recognised for excellence is a result of a concerted effort in providing our clients the best customer and employee experience possible." TTEC was also cited as a NSW state finalist in the Excellence in Operations – Performance category. The awards celebrated companies that demonstrate operational excellence on one of three core functions - Workforce Optimisation, Performance, and People Capability. TTEC's CultureCX initiative was recognised for its commitment to create meaningful employee experience and positive work culture to drive memorable customer experience and business results. "2021's Auscontact Excellence Awards showcased the resilience and enormous contribution to Australia that contact centres deliver, irrespective of the market conditions especially in this second year of COVID-19," said Fiona Keough, Auscontact CEO. "TTEC showcased their capabilities this year in two categories and was a NSW finalist in the Operations (Performance) and the NSW state winner in the Operations (People Category) and are now National Finalists in this category. The Auscontact National Awards announcement for the best in the country will be made on Friday 19 November." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, November 4, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |