© ContactCenterWorld.com
www.ContactCenterWorld.com

Karix Mobile Announces Partnership with WhatsApp for Business

#contactcenterworld

New Delhi, India, Feb 27, 2019 -- Unified communication solutions provider Karix announced its partnership with WhatsApp to offer WhatsApp Business APIs to its customers. The service was launched at Mobile World Congress 2019 in Barcelona where Karix Mobile is showcasing their suite of unified communication solutions.

Karix Mobile is one of the select official WhatsApp Business Service Providers globally to offer this service. For enterprise customers based in India, Karix will offer two deployment models - managed cloud and on-premise, to integrate the WhatsApp business API. For global customers and developers, the WhatsApp business API will be available through Karix.io – its cloud communication platform as a service (CPaaS).

Commenting on the launch, COO of Karix Mobile, Deepak Goyal said in a statemet, "As a market leader in unified communications as a service, adding WhatsApp Business to our growing portfolio was a natural progression for Karix. WhatsApp’s popularity and large user base makes it an attractive channel for businesses to engage with their customers. I am very excited to launch our new bundle of WhatsApp services and I am certain that our over 2000 enterprise clients will benefit a lot from this partnership."

"We believe that WhatsApp’s true potential can only be explored with the right eco system. At Karix, we offer our enterprise customers a Business API along with an ecosystem of solutions to fulfill end-to-end requirements. Karix’s solution offerings include a Conversation Builder, Business Process Automation Manager, a fall back system to divert WhatsApp requests to agents, On-Premise apps to WhatsApp to enable legacy applications and a lot more. Our WhatsApp offering leverages solutions that have perfected over 2 decades of enterprise messaging experience," said Randhir Marwa, Vice President - Product Management, in a statement.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com

Date Posted: Thursday, February 28, 2019



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.