© ContactCenterWorld.com
Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP) #contactcenterworld CEP is now live, with products offered for sale through Cisco SolutionsPlus, Genesys AppFoundry, Salesforce AppExchange and Oracle Cloud Marketplace, as well as through Consilium’s network of channel partners in the Americas, Europe, the Middle East and Africa, and the Asia Pacific regions. Consilium’s new multi-cloud architectures have allowed combining vendors’ cloud CX products with Consilium’s public cloud hosted SaaS products (two or more public clouds), two or more private clouds, or a combination of public, private and on-premise hosting. "Our products have been proven time and again in the value they deliver to clients in complementing the industry’s leading CX and CRM vendors’ solutions. With the Customer Engagement Platform we provide all the tools to enable customers and employees to have smarter, faster conversational engagement with complete history and context augmented by AI, significantly reduce management time, and improve insight into the omnichannel customer journey," said Pramod Ratwani, Founder and CEO of Consilium Software. #contactcenterworld Date Posted: Wednesday, September 14, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |