#contactcenterworld

Phiiladelphia, PA, USA, July 4, 2021 -- InspiriTec is delighted to announce that it has made the N.J.com 2021 Top New Jersey Workplaces list. This is our first time on the list.

In a mid-June reveal, the digital news hub included InspiriTec among 63 companies with New Jersey offices displaying excellence despite the stresses and strains of the pandemic. This is the third annual Top Workplaces list, produced by NJ.com in partnership with Jersey’s Best.

In its initial announcement in April, NJ.com had singled out InspiriTec’s Newark office, which manages inbound Customer Service on behalf of the New Jersey Division of Consumer Affairs. InspiriTec agents support New Jersey professional licensees such as nurses, medical examiners, home improvement contractors and other licensed professionals.

To produce the list, employee engagement platform Energage surveyed staff members of New Jersey companies with 50 or more employees. Philadelphia-based but growing its New Jersey presence, InspiriTec was among 45 small companies (offices with 50-149 employees).

NJ.com noted that InspiriTec combines a commitment, "founded on a humanitarian and restorative business model," to excellent customer service "with affirmative employment of professionals with disabilities" during the pandemic,

InspiriTec "quickly pivoted to having almost all employees work from home," equipping them with needed support and technology, from Wi-Fi to laptops to social engagement programs.

"InspiriTec is a caring company," said Susan Bertoldo, a Case Manager at the Newark office. "There’s a family feeling to it. You can really see that the employees care about each other. And they see that we case managers honestly, truly care about them, not only their work but also their well-being."

"It’s always been that way," said Sam Samat, InspiriTec New Jersey Program Manager. "It’s a three-way partnership: us, the employees, and our customers. Everyone understands that if we care for our employees, we can all serve our customers better."

Ryan Schepise, InspiriTec’s Division of Consumer Affairs Contact Center Project Manager, said, "We don’t look at our employees as the bottom line on a spreadsheet. This is a person; this is how we can help them. It’s not just about whether they are or are not producing."

Bertoldo said, "Our employees are very dedicated and take great pride in their work. During the pandemic, they’ve done everything we’ve asked of them."

Samat mentioned in particular the Case Managers at the Newark office. Case Managers are a unique feature of the InspiriTec workplace, charged with maintaining high standards of service while ensuring the well-being of individual employees. "They are tough but caring at the same time," Samat said. "They have to say, 'You should be doing this and this,' but they also know the employees, work with them, talk to them, and make themselves available.

"People are sometimes surprised at what our workers can accomplish," Samat continued. "But we aren’t. We work with them every day."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Tuesday, July 6, 2021