© ContactCenterWorld.com
eGain Knowledge Hub Receives ServiceNow Built on Now Certification #contactcenterworld The highest technical designation and certification for a ServiceNow Technology Partners application, a Built on Now application is natively built on the ServiceNow Platform. According to Gartner, a whopping 84% of contact center agents do not find tools helpful in handling customer issues and only 12% say tools simplify their day-to-day work. "Proactive, guided knowledge turns all service agents into super agents. It is no wonder that Knowledge Management is Gartner’s #1 technology recommendation for customer service leaders in 2022," said Ashu Roy, eGain CEO. "We are excited about offering our top-rated knowledge solution in the ServiceNow ecosystem." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, February 4, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |