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Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centers


San Francisco, CA, USA, July, 2022 -- Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1.

The new attestations provide independent, third-party validation that Observe.AI securely connects and orchestrates customer interaction data to the highest possible standard – with zero exceptions.

As the cybersecurity threat landscape continues to evolve, contact centers represent prime targets due to their wealth of customer information. Failure to mitigate risk ultimately costs brands upwards of millions in asset and intellectual property loss, exorbitant fines and legal fees, downtime and incident response, damaged reputation, and irreversible loss of customer trust and loyalty.

"Keeping customer information safe, secure, and private is a top priority for us. Adding these two certifications reinforces our commitment to safeguarding data in accordance with the most stringent industry standards and best practices," said Swapnil Jain, CEO and Co-Founder of Observe.AI.

"What’s more, security for us goes beyond ensuring our platform meets industry benchmarks. It’s a core use case for our industry-leading conversation intelligence solution and innovations in QA and agent coaching. We provide a fully auditable trail of interaction data that empowers our customers to achieve 100% compliance monitoring and expertly avoid risk."

"Our latest research shows contact centers continue to face challenges that increase data vulnerability, including over-reliance on manual processes, tool juggling, and minimal oversight of customer interactions. The best security strategy eliminates avoidable risks while embedding trust and transparency at every conceivable level – across technologies, processes, and people," said Jain. "This is a must-have for brands to nurture long-term loyalty from consumers."

In addition to SOC 2 and PCI DSS, Observe.AI is also compliance certified for GDPR, CCPA, and ISO 27001.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.observe.ai/

Date Posted: Friday, July 29, 2022

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