WFMSG Raises the Bar for Delivering Exceptional Customer Support
Dallas, TX, USA, Nov 6, 2018 -- Workforce Management Software Group (WFMSG) announced that it has unveiled a new online customer engagement portal that will further enhance the customer experience by automating the support process and providing Community users with immediate access to critical product information to help answer questions quickly.
The new customer engagement portal enables customers to open and view the status of their support tickets. When entering a support ticket, the system will dynamically search the knowledge center for a quick solution. In addition, customers can access the customer forums where they can browse product information, share best practices and interact with other Community workforce management users.
"Today’s customers want immediate access and visibility into their support requests and other relevant product information," said Todd Cotharin, Principle, Operations. "Our new customer engagement portal not only helps deliver exceptional customer service, the entire support ecosystem has been greatly improved and is now smarter and more efficient than ever."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, November 7, 2018
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