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Deutsche Bank and Call Centre Employees Agree on Pay Deal #contactcenterworld The agreement brings to an end a months-long labour dispute involving about 650 staff in Berlin and Essen at the call centre unit DB Direkt. The deal envisages the gradual introduction of a 13th month of pay, a one-time payment and wage increases that average out to be around 2.7% per year. The strike took place over 13 weeks as the bank announced that it was rewarding some staff for a pandemic-related trading boom with a 29% increase in the bonus pool for last year. The call centre employees are among the lowest-paid at the German bank, with starting wages of around 12 euros ($14.47) an hour, according to union officials. Union officials said the strike was disruptive, creating long waits for customers trying to get through to the bank. They argued that call centres had grown in importance during the coronavirus pandemic. Initially, workers sought a 6% pay increase, while the bank offered pay increases of 1.5% in two rounds. Deutsche Bank did not immediately comment. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, April 26, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |