#contactcenterworld

Staffordshire, UK, Mar 17, 2022 -- Staffordshire Police have revealed the force has a 'significant staff shortage' in its busy contact centre. And the force has taken to social media to apologise to callers trying to get through.

The force has said that 'due to circumstances beyond our control, we have a significant staff shortage in our contact centre currently'. That has resulted in the constabulary not being able to answer calls 'as promptly' as they aim to.

Last month StokeonTrentLive reported how the force had started a recruitment drive for staff to handle its 999 and 101 calls - with a salary of just over £29,000 available. That recruitment drive came as 20 posts were available.

Bosses had admitted residents had been waiting too long for their calls to be answered. A police performance meeting heard how staffing levels had been affected by Covid - while there had also been a substantial increase in calls to the force between December 2020 and November last year.

Today the force has taken to social media to reveal the issues being faced in the contact centre. A post on Twitter stated: "Due to circumstances beyond our control, we have a significant staff shortage in our contact centre currently.

"This is impacting on our ability to deliver a comprehensive service and answer calls as promptly as we aim to. We apologise for this inconvenience and will update you ASAP."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.stokesentinel.co.uk

Date Posted: Friday, March 18, 2022