Woolworths Goes Live with WorkJam to Empower Employees and Boost Customer Experience
Melbourne, Australia, Jan 7, 2020 -- Woolworths, an Australian retailer, announced it has gone live with WorkJam, a digital workplace for frontline team members. Woolworths uses WorkJam’s messaging, chat, punches, training, surveys, polls, and badges functions to provide team members with a single digital workplace app. In doing so, Woolworths provides employees with the training and communication tools needed to provide an exceptional customer experience.
Front-line team engagement, operational efficiencies and productivity continue to be top challenges for the Australian retail industry—affecting the overall experience and satisfaction for both employees and customers. Together, Woolworths and WorkJam address these pain points.
"With WorkJam, our focus is on de-corporatising communication between the support office and frontline team members," said Brad Banducci, Chief Executive Officer of Woolworths. "By opening direct lines of communication, our aim is to give team members the knowledge they need to create unique customer experiences. We’re excited to put communication and training back into the hands of Woolworths team members."
"WorkJam is proud to be one of the top ten applications at an innovative, global company like Woolworths, the 19th largest retailer in the world," said Steven Kramer, CEO and co-founder of WorkJam. "Through training, communication tools, badging, surveys, and polls, we look forward to improving the experience for all frontline Woolworths employees. And in turn, boosting customer engagement and satisfaction across locations."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, January 9, 2020
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