Silah Gulf Partners with Cisco for Contact Centre
The partnership will see the introduction of a host of digital solutions, such as Cisco’s Dynamic Interactive Voice Response (IVR) and Visual IVR solutions, enabling Silah to deliver a more proactive and personalized customer journey.
"We knew we could trust Cisco both as an innovator and a partner in our success, because of its commitment to developing the most advanced technology solutions to improve the customer experience," said Feras Ahmed, CEO of Silah Gulf.
"The partnership will enable us to build a network that will have a transformational impact for our customers in the GCC and help us in our goal of driving innovation to deliver complete, end-to-end customer experience solutions for our clients."
Shukri Eid, Managing Director, Cisco Gulf Region, said: "For over a decade, Silah Gulf has empowered organizations across the region with the tools required to deliver quality customer experience. This next chapter in Silah’s journey indicates clear understanding of the importance of digital transformation and an ongoing commitment to enhancing its client offerings.
"We are proud to have developed a single, intuitive contact center framework for Silah, which will not only improve customer engagements, but also provide actionable insights to further aid enhancements and growth."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, January 20, 2021
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