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WorkForce Software Named Champion in SoftwareReviews’ Workforce Management Emotional Footprint Report #contactcenterworld Livonia, MI, USA, May, 2022 -- Today, a global provider of integrated employee experience and workforce management solutions, WorkForce Software is proud to be named the top-ranking Champion in the Workforce Management Emotional Footprint Report for the enterprise market by SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group. The top-ranking highlights WorkForce Software’s achievements in delivering solutions and an excellent user experience to their global customers. This report is based on data from 100 percent verified user reviews, providing a transparent analysis of customer satisfaction. WorkForce Software and its WorkForce Suite came out on top in the customer-verified rankings. The Net Emotional Footprint (NEF) is a result of aggregated emotional response ratings across the areas of service, negotiation, product impact, conflict resolution, strategy, and innovation. The NEF is an indicator of overall user sentiment toward the provider and its product from the software user’s point of view. WorkForce Software achieved the highest NEF rating of any vendor, scoring +85 NEF, for being the most trustworthy, respectful, and innovative of all solution providers in the report. "Being the leader in the Workforce Management Emotional Footprint report demonstrates that the quality of our solutions and our commitment to our customers resonates with them. We care deeply about our customers’ success, from the first interactions with our sales team, to the on-going responses from our support and customer success groups. Our personal approach to business and our best-in-breed solutions have proven time and time again to achieve the greatest results in the market," said Mike Morini CEO of WorkForce Software. "Our customers and software users ranked us number one and there is no better endorsement than that. Together we will continue to deliver the best modern workforce management solutions available." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, May 30, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |