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Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports #contactcenterworld Today, businesses are struggling to form lasting relationships with customers and employees in the new digital world. This leadership ranking demonstrates Genesys has the technology and ecosystem to help businesses build trust and loyalty by enabling them to orchestrate differentiated experiences grounded in empathy. As a provider in growth and innovation across various global reports, Genesys provides scalability, reliability and flexibility for organizations of all sizes. It also empowers customers by delivering the latest artificial intelligence (AI), digital, workforce engagement management, analytics and reporting innovations across its Genesys Cloud CX™ and Genesys Multicloud CX™ solutions. "The ultra-competitive Cloud Contact Center as a Service market has undergone many changes in the last five years, and Genesys is in the top tier of industry innovation," said Alpa Shah, Global VP, Customer Experience Practice at Frost & Sullivan. "Genesys has transformed itself into a cloud brand and supplemented its internal R&D efforts with almost a dozen acquisitions to round out its cloud-based offerings." "As we're entering a new era of orchestrated customer and employee experiences, Genesys is uniquely positioned to lead the Experience as a ServiceSM market," said ML Maco, Executive Vice President of Global Sales and Field Operations at Genesys. "With our rich ecosystem, global footprint and innovation, we're enabling our customers to deliver connected, fluid experiences at a scale that is unrivaled." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 19, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |