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Commerce.AI Platform Now Available on Genesys AppFoundry #contactcenterworld "Contact centers have had limited visibility into the customer, even though they are often the first line of engagement to address customer needs. Commerce.AI allows Genesys customers to obtain a holistic customer view by combining enterprise unstructured data insights - pre- and post-purchase - with traditional internal conversational data to empower agents to deliver greater business outcomes." Jay Acosta, VP of GTM for Commerce.AI. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, February 15, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |