© ContactCenterWorld.com
MSF Launches Free Telemedicine Helpline for COVID-19 Patients in India #contactcenterworld MSF doctors and nurses will be available on the toll-free helpline 24 hours a day and 7 days a week, and will conduct consultations, be able to issue e-prescriptions, provide information about infection prevention measures and ensure that appropriate follow up of all patients is made. The service also has provision to link callers to psychological support in case of need. In the first month of activity, the helpline has received over 500 calls from 20 states, reflecting the multiple languages that the telemedicine team are able to deliver support in. "*Adequate healthcare services aren’t available in all parts of the country, which means many people are excluded, particularly during surges of the pandemic where the health inequities that are already present in India are manifold increased. We believe everyone should have access to medical care and the helpline will strive to provide equitable, affordable and accessible COVID-19 related consultation to those who need it most. It is very difficult to predict what form the next wave of COVID-19 will take, however we believe that it is critical to be as prepared as possible in order to mitigate the catastrophic scenes witnessed during the last wave. *" said Dr. Prince Mathew, Regional Head of Mission- Asia, MSF. Arun Jindal a resident of Rajasthan who called the helpline for a consultation said "*I am happy with the services provided through the helpline, I would highly recommend it to other people. The medical team has good soft skills"*. HOW TO ACCESS THE TELEMEDICINE SERVICE? -Anyone experiencing symptoms of COVID-19 can call the toll free number 1800 309 4144 when an Interactive Voice Response (IVR) system will guide them. Then a nurse will make an initial assessment of the patient. -Where appropriate the nurse will refer the patient to a doctor as the next step. -The doctor will assess, advise and will provide an electronic prescription where required. -The nurse will schedule a follow-up with the patient to monitor the condition The MSF Telemedicine toll free number is 1800 309 4144. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, September 24, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |