#contactcenterworld

Bangalore, Karnataka, India, June, 2022 -- CSS Corp, a global customer experience (CX) and technology provider, and Uniphore, a provider in Conversational Automation, have announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. It will also drive IT innovation in the contact center landscape by leveraging Uniphore’s conversational AI technology and CSS Corp’s expertise in systems integration and implementation to develop next-gen value propositions for customers.

"Often, customer voices go unheard, sentiments get overlooked, and needs go unnoticed due to siloed interactions across different channels. To improve CX, organizations need to keep evolving their ways to find out what users think, feel, and want," said Sid Victor, SVP, Sales and Solutions at CSS Corp. "We are thrilled that this partnership brings together unique capabilities to arm businesses with new tools and technologies that offer personalized experiences to customers throughout their journey, starting from when they contact a company until their issue is resolved. We are confident that by leveraging new-age technologies, data-driven smart decision making, and offering unique value propositions for customers, we are well-positioned to disrupt the market."

"With business models continuing to shift to remote work, customer experience has never been more important than today," said Jafar Syed, SVP, Global Head of Channel, Strategic Alliances and Partnerships. "Combining Uniphore’s industry-leading conversational AI technology with CSS Corp’s deep experience in enterprise and consumer technology support, is a winning recipe for driving the best customer experience for businesses across the globe."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswireindia.com

Date Posted: Friday, June 3, 2022