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Khoros, a provider in digital-first customer engagement software and services, celebrates its 20th anniversary. The milestone marks 20 years since the founding of one of its companies, Lithium Technologies, and the beginning of its journey towards a unified hub for omnichannel, digital customer engagement.

"As we commemorate our 20th anniversary, I am very proud reflecting on how far we've come as a company. Over two decades, we've advanced our technology to become an industry-leading platform for all aspects of digital customer experience, and today, we're trusted by over 2,000 brands globally. We've accomplished so much, and none of this would have been possible without the invaluable partnership from our customers and hard work of our Khoros team. I'm excited to continue our momentum in the years to come," said Jack Blaha, CEO of Khoros.

In early 2021, Khoros acquired Topbox, a provider in analyzing customer sentiment, and Flow.ai, a provider in bot automation. Additionally, in Autumn 2021, Khoros launched new AI and messaging capabilities for its contact center solution, including secure forms in messaging, "no code" chatbot creation and management, Zoom integration, and private message escalation.

#contactcenterworld

Date Posted: Friday, November 19, 2021