#contactcenterworld

London, UK, Feb 13, 2023 -- Appello Careline, a 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform.

In a multi-year agreement, Sabio – the digital customer experience (CX) transformation provider – has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner.

CRM integration to Microsoft Dynamics has also been included in a project that involved the migration of around 300 UK-based contact centre agents.

Carl Atkey Chief technology Officer at Appello Careline, said: "With millions of potentially life-saving interactions every year, it’s crucial that we deliver seamless and positive experiences to ensure the best quality service for our end customers.

"This project has been an exciting one and aligns completely with our position as an ambitious and innovative, Tech-Enabled Care Services provider (TECS). We believe it will support our next generation of growth while also realising significant operational efficiencies."

Appello Careline provides 24-hour support to the housing, health and care sectors, supporting over 300,000 people across the UK and enabling them to receive the right support at the right time.

Mark Betts, Managing Director for Sabio Group in the UK, Nordics and Africa, said: "Providing customers with a brilliant experience starts with smart customer service and contact centre technologies, underpinned by the right infrastructure.

"Although gaining the right system is always a balancing act, we’ve mastered this for our clients for more than two decades – supporting contact centres across all kinds of different sectors.

"We are delighted to add Appello Careline to our list of managed service and network service clients, as well as supporting them in their migration to Genesys Cloud."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://sabiogroup.com

Date Posted: Tuesday, February 14, 2023