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Ibex Launches a Call Center in Jamaica’s Portmore #contactcenterworld Located in the Gtech office park, the new office will almost double the company’s headcount in Portmore, where it set up its first Jamaican call center five years ago. The Washington DC-based firm arrived in Jamaica in 2016 and has since established one new call center every year in the country. "I could not be prouder of the addition of this site as it is the fifth site ibex has opened in Jamaica in just five years," said Bob Dechant, CEO of Ibex, in a statement. "We have found Jamaica to be an amazing market for new economy clients that have digitally native customers." Jamaica’s proximity to the United States, the easy availability of English-speaking talent, and the government’s generous support are the three major factors driving the BPO industry, Dechant said in his previous statements. "The ibex Gtech center will deploy our ibex Campus Model, based on a university-style layout with sites within less than one square mile. The result of this purpose-built model for BPO has improved efficiencies and site services for employees," said Jaime Vergara, SVP of Operations and Country Manager for Ibex. "It will also enable us to grow our presence in the St. Catherine Parish and align us for further expansion over the next two years." #contactcenterworld Veronica Silva Cusi, news correspondent Date Posted: Wednesday, February 3, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |