Nectar Expands its Diagnostic Capabilities Across the Contact Center Network
Phoenix, AZ & Jericho, NY, USA, Feb 4, 2020 -- Nectar Services Corp., a provider in the development and deployment of proactive unified communications and contact center monitoring and performance management software for the voice, video and collaboration market, announced an integration between its Customer Experience (CX) Assurance and Nectar Diagnostics offerings. By coupling the two solutions, contact center operation teams can now benefit from a cohesive solution for automated testing and troubleshooting, reducing discovery and resolution time.
The direct integration of Nectar Diagnostics drives more capabilities into the CX Assurance platform, enabling contact center voice and operations teams to both analyze the quality of the test calls based on network performance, as well as investigate carrier or voice platform signaling issues.
"The contact center is high-value to the enterprise, as the customer experience drives the customer behavior, loyalty and revenue. We’ve built a powerful integration between CX Assurance and Nectar Diagnostics to allow contact center operations teams to quickly deep-dive into reports directly from recent test campaigns. This saves hours of work and complicated coordination between contact center, network and operations teams," said Joe Fuccillo, Chief Technology Officer at Nectar. "The combined solutions provide and support a more scalable testing environment as contact centers add feature-rich applications and programs to their customer service centers, driving value throughout the entire business."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, February 5, 2020
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