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TTEC and Schwan's Home Delivery Raise the Bar on Customer Experiences

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Denver, CO, USA, Jan 21, 2021 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a Customer Experience as a Service (CXaaS) solution provider, is pleased to announce it has partnered with Schwan's Home Delivery to quickly meet increased customer demand for frozen food delivery.

With the continued increase in demand for click-to-home dining experiences, Schwan's Home Delivery approached TTEC with a challenge: design, build, and operate a new virtual customer engagement center as fast as possible. Together, the partners quickly established a virtual contact center comprised of customer advocates for voice and chat support to help supplement Schwan's Home Delivery in-house customer care center. 

Building on the success of the initial engagement, Schwan's Home Delivery has now chosen to expand its relationship by nearly tripling the volume of digital and voice customer interactions TTEC will manage. Additionally, Schwan's Home Delivery has selected TTEC's Humanify(R) Connect platform, knowledgebase and customer satisfaction survey mechanism to manage and enhance its customer experience program.

"Schwan's Home Delivery built our business on the same principles as TTEC, including prioritizing the importance of customer relationships. One door at a time, one knock at a time, Schwan's Home Delivery grew from a small, rural business to the largest direct-to-consumer frozen fulfillment company in the United States. From the beginning of our engagement, we felt that TTEC understood the importance of our customer relationships, which was a primary reason we chose to work with TTEC," said Karalyn Sartor, Schwan's Home Delivery director of consumer care.

"TTEC strongly believes that the best customer experiences come from the best employee experiences. Schwan's Home Delivery sets the standard for customer experience management to which all leading brands should aspire," stated Judi Hand, Chief Revenue Officer.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, January 22, 2021



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