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State Government Likely to Take Over Child Helpline Service in July #contactcenterworld The Ministry of Women and Child Development had announced handing over operations of CHL services from CIF and partner NGOs to all the State and Union Territories (UTs) under the mission Vatsalya scheme. For this, the ministry has given two months’ notice to 10 States/UTs, including all southern states and Puducherry barring Tamil Nadu and Telangana. The notice period is effective from April 20 to June 19. While in the case of TN, the DCPU along with the Directorate of Social Defence (DSD) has been preparing for the transition. The Child Helpline staff and DCPU have been actively working to take over the 1098 helpline service, fully under the government’s control. N Lalitha, member of Child Welfare Committee, Chennai North said, "The ministry has given a six months extension for CHL takeover. Meanwhile, directions have been given by social defence to hire the required staff and set up CHL offices at respective district collectorates or at DCPO office in case of Chennai." "As the extension will expire by June, it is likely that TN will take over 1098 childline service from July at the maximum," added the member. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, May 17, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |