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Bengaluru: BESCOM WhatsApp Helpline Resolves 628 of 736 Complaints in a Week #contactcenterworld Bengaluru, India, June, 2022 -- The Bangalore Electricity Supply Company (BESCOM) has said that the WhatsApp helpline numbers it released last week to resolve issues related to power had received a good response from consumers. In a statement on Wednesday, BESCOM claimed that within a week the helpline numbers had received 736 complaints from consumers of which 628 complaints had been resolved. "The consumers have been sending photos and videos of power related issues, transformer failures and photos regarding power lines touching trees and residential buildings. This helps the officials to resolve the power issues on a priority basis. The helpline staff forward the photos and videos to the concerned officers for rectification. So with this, the efficiency can be expected from ground level staff. Once the photos and videos are received the staff go to the spot and resolve the issue," said S R Nagaraj, General Manager, Consumer Relations, BESCOM. Karnataka Energy Minister V Sunil Kumar on May 24 had released the 11 WhatsApp helpline numbers for consumers in eight districts of BESCOM to send messages related to power outages and other issues. Karnataka Energy Minister V Sunil Kumar on May 24 had released the 11 WhatsApp helpline numbers for consumers in eight districts of BESCOM to send messages related to power outages and other issues. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, June 7, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |