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TTEC Recognized as a Leader in Everest Group's Customer Experience Management in the Americas PEAK Matrix Assessment 202

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Denver, CO, USA, Oct, 2022 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that Everest Group recognized it as a Leader in the Customer Experience Management (CXM) in the Americas PEAK Matrix(R) Assessment 2022.

TTEC was named a Leader for its overall market impact and ability to successfully deliver services. Among other strengths, they noted TTEC's verticalized solutions, talent management tools like RealPlay(R) and DEI+ Bot, and flexible labor model.

"TTEC emerged as a Leader in Everest Group's Customer Experience Management (CXM) in the Americas – PEAK Matrix(R) Assessment 2022, due to its holistic set of CXM solutions, including Contact-Center-as-a-Service (CCaaS) and Customer-Experience-as-a-Service (CXaaS), domain/industry expertise, and omnichannel capabilities," said David Rickard, Vice President, Everest Group. "It is successfully driving business growth by leveraging tools for talent management, remote working, and FlexEX, a CXaaS model for choosing an optimum mix of agents, and is well positioned to cater to diverse client requirements."

"We are proud to earn recognition from Everest Group which demonstrates the strength of our CXaaS solutions in delivering differentiated CX and employee experience (EX)," said Nick Cerise, TTEC's Chief Marketing Officer. "In an uncertain economy, the ability to attract, retain, serve, and grow customer relationships is critical to our clients. Our digitally-enabled CX solutions and strong partner ecosystem deliver increased customer value and brand loyalty."

According to Everest Group, Leaders have consistently delivered CXM services and grown their client portfolio in 2021. Leaders have also enhanced their technical capabilities through proprietary solutions, partnerships, or acquisitions in AI, intelligent automation, omnichannel, cloud contact centers, and remote working.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, October 10, 2022



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