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Bharti Airtel Launches Digital Customer Service in Local Languages


New Delhi, India, June, 2017 -- Market provider Bharti launched digital customer care platform in 11 vernacular languages.

Besides Hindi, the service is available in Punjabi, Marathi, Gujarati, Tamil, Telugu, Malayalam, Kannada, Bangla, Oriya and Assamese which according to the company help millions of Airtel prepaid mobile customers across the country to access the service.

With this initiative, the telco said that there would be no need to wait to speak to a customer care executive or visit an Airtel retail store for basic queries.

"This innovation will add to the overall service delivery experience. *121# Digital Care is already popular among our pre-paid customers given its ease of use, convenience and the introduction of regional languages will further lower the barrier to self-care adoption for basic information," Sarang Kanade, Director – Customer Experience, Bharti Airtel said.


Posted by Veronica Silva Cusi, news correspondent
Source: http://telecom.economictimes.indiatimes.com

Date Posted: Tuesday, June 27, 2017

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