#contactcenterworld

London, UK, Dec, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Rotherham Metropolitan Borough Council has deployed 8x8 XCaaS™ (eXperience Communications as a Service™) to enhance its communications with approximately 260,000 residents in Rotherham.

Rotherham Council was on a mission to modernise its employee and customer engagement operations in an effort to transform the way it interacted with citizens. To increase business resilience, Rotherham Council wanted to maximise hybrid and remote work capabilities across its business operations. Limitations associated with legacy on-premises solutions from multiple providers proved to be a challenge, causing increasing communications costs, long wait times, and system failures.

Rotherham Council needed a cloud-based solution providing reliable service, cohesive integrations with their existing solutions, and the ability to scale and provide real-time analytics to drive efficiencies in time and resources. Further, Rotherham Council needed a solution that was easy to use with remote coaching available to train and onboard new and existing staff.

Rotherham Council selected 8x8 XCaaS, which includes fully integrated, cloud native contact centre, voice, team chat, video meetings, and CPaaS embeddable communications and APIs capabilities in a single-vendor solution, to empower a distributed workforce, while providing adaptable solutions that meet evolving organisational needs.

Steve Langrick, Head of Digital Services at Rotherham Metropolitan Borough Council oversaw the project and said, "We chose 8x8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, allowing us to standardise and consolidate our telephony services and provide flexibility to our staff. The ease of implementation and availability of training for our staff meant zero disruption to provision during transition and empowered our employees to deliver the best possible services. We are excited to be working with 8x8 as we continue to enhance citizen and employee experiences."

Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. said, "Maintaining, even enhancing, employee communications and citizen engagement is fundamental for public sector organisations to ensure citizens feel supported, especially as local demands evolve. 8x8 XCaaS provides Rotherham Metropolitan Borough Council with the capabilities needed for their employees to communicate and collaborate from anywhere while delivering a differentiated level of citizen experience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, December 8, 2021