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Startek® Partners with Genesys® for Advanced Experience Orchestration Capabilities #contactcenterworld Startek leverages human-centric CX design to enable brands to deliver experiences by blending automated and live interactions. Combining the Genesys technology with the insights it derives from the customer interactions it delivers annually, will enable Startek to expand its unified communications and collaboration solutions, deliver faster and more personalized experiences for customers and engage agents through more intuitive experiences. "By combining the power of people, technology and data insights, Startek builds empathy into every customer interaction," said Abhinandan Jain, Chief Digital Officer at Startek. "Genesys aims to make effortless experiences possible through their technology, and our shared focus on empathy as the differentiator in world-class CX makes our partnership a natural fit." "Businesses today are under increasing pressure to strengthen their relationships with customers and employees alike," said Ken Archer SVP, WW Emerging Partners and Markets at Genesys. "We are pleased to collaborate with Startek to help businesses transform for the digital age, so they can orchestrate people-centric experiences through our market leading cloud solutions that can support the needs of organizations of any size, scale or complexity." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, June 13, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |