#contactcenterworld

Campbell, CA, USA, Dec, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that 8x8 XCaaS™ (eXperience Communications as a Service™) is the industry’s first integrated cloud contact center and phone solution to support multinational enterprises with operations in the Philippines. Leveraging patented 8x8 Global Reach™ technology, this expansion eliminates the cost complexity in managing third party gateways, and extends and enhances the range of capabilities available to multinational organizations with global contact center operations, locations, and employees based in the Philippines.

"Hybrid work is changing the communications and customer engagement dynamic for multinational and international organizations, making it imperative that IT and CX leaders select the best solution to meet their needs," said Denise Lund, Research Director, WW Telecom and Unified Communications at IDC. "Being able to offer multinational enterprises in the Philippines a single integrated cloud communications and contact center solution, like 8x8 XCaaS, will allow global organizations, especially those with customer-facing operations, to ensure business resilience, reduce complexity, and deliver enhanced service."

Traditionally, multinational companies operating in the Philippines had to rely upon the combination of locally-hosted gateways and VPNs to allow their offices, contact centers, and employees to connect to the Public Switched Telephone Network (PSTN). This created an additional point of failure for connecting employees and customers both inside and outside of the country. 8x8 XCaaS now offers multinational organizations a differentiated, and fully compliant service in the Philippines for domestic and international business communications.

Multinational organizations with operations in the Philippines who have deployed 8x8:

"As our business grows, we need a communications solution that scales with us, regardless of where our teams are located," said Karla Singson, Co-Founder and CEO at Scalewind, a managed outsourcing company that provides turnkey solutions for a range of service-based businesses around the world. "Our headquarters are in Las Vegas, but most employees are located in the Philippines providing exceptional service to our clients. With enhanced 8x8 XCaaS support in the Philippines, we can even more reliably collaborate and engage with our customers, partners, affiliates, and employees around the world."
"In order to meet the demands of our growing global client base, we needed a contact center solution that offered reliability, high call quality, and call listening capabilities," said Tony Forder, Global IT Operations Manager at transcosmos, a business processing outsourcing company. "8x8 Contact Center enables our agents to deliver the same high level of service from our contact centers across the world. We look forward to extending 8x8 to our Philippines operations to further help us to win and retain clients."

"Communications, collaboration, and customer engagement capabilities should be easily accessible, regardless of where employees are located, and especially as organizations expand globally," said Meghan Keough, Senior Vice President of Product and Corporate Marketing at 8x8, Inc. "Now, multinational organizations operating in the Philippines have access to 8x8 XCaaS, providing cost-effective, enterprise-grade voice quality and reliability together with omnichannel contact center capabilities across the entire organization. Amidst hybrid work environments, in which employees and agents are spread across the globe, this is a critical necessity to meeting employee and customer engagement requirements."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, December 20, 2021