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Auckland, New Zealand, July 26, 2021 -- Global travel e-commerce group Online Republic, a part of digital travel business, Webjet Limited, has launched an Ambit conversational AI chatbot, ‘Wheelie’, to scale up and support its customer service for its two global land travel brands, Airport Rentals and Motorhome Republic.

Motorhome Republic, a motorhome rental agenciey, and Airport Rentals, a player in the global car hire marketplace, will benefit from the additional 24/7 customer support and clever capabilities of Ambit’s AI platform.

Wheelie enables 24/7 customer engagement by creating a channel for customers to self-serve parts of their booking journey and travel needs – from answers to general queries, to managing aspects of their booking. Wheelie will allow contact centre agents to focus on more complex queries. If customers ask questions outside of its current abilities, Wheelie transfers them to a human agent.

Richard Fuli, Chief Operating Officer, says "As global travel rebounds, visitors to Airport Rentals and Motorhome Republic will enjoy a more effortless and convenient 24/7 supported booking experience, thanks to Wheelie. Our investment in Ambit’s conversational AI is part of our strategy to continuously enhance our Customer and Partner experience through People, Process and the Platforms we use."

Melisa Shore, New Zealand Sales Lead at Ambit, says "Online Republic operates in a fiercely competitive global space in which customers want an immediate response. Our digital agent scales up customer service on a 24/7 basis, improving the online experience while facilitating the all important human interaction when it counts."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.scoop.co.nz

Date Posted: Wednesday, July 28, 2021