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San Francisco, CA, USA, Oct 25, 2021 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company"), a cloud-based provider of customer service and digital engagement tools, has announced LiveVox WFM. In today’s challenging environment, particularly with the rise in remote work due to the pandemic, running a contact center efficiently while keeping customers and agents happy presents many challenges. LiveVox’s new WFM offering – including the new LiveVox WFM mobile app – gives managers and agents the tools needed to overcome these challenges.

"Managing agent and customer expectations has been a growing challenge for organizations for the last couple of years, as both cohorts have demanded more control and personalization," said LiveVox CEO Louis Summe. "However, these challenges have been amplified by the rapid acceleration in remote work. These factors have caused contact centers to seek new, and increasingly automated, solutions. Today’s contact center needs an AI-assisted and flexible technology. A need that LiveVox WFM and our out-of-the-box AI-enabled solutions address."

To further illustrate the capabilities LiveVox will be able to provide their customers through this capability, a financial services company with 850 contact center agents is seeking to automate processes, increase agent productivity, and better serve its customers with LiveVox WFM. "This is the most user friendly WFM platform we have ever used without sacrificing full functionality for the enterprise. The transition was smooth and painless," a manager at the contact center said.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, October 26, 2021