#contactcenterworld

Indianapolis, IN, USA, June, 2022 -- SharpenCX launched a holistic AI platform in the CCaaS/UCaaS industry. The AI platform provides customers with flexibility to build bots that are easily implemented through low code/no-code by SharpenCX or its partner community.

"While other vendors like Five9 focus on specific tools, such as Agent Assist, Sharpen has focused on building an entire AI environment," says Ric Kosiba, Chief Data Scientist at SharpenCX. "We’re giving businesses the tools they need to take care of their customers before they even hit the queue, and to learn how they can drive more efficiency in their call center operation from every interaction. This is radically different from our competitors."

By turning on SharpenCX’s AI platform, Xyngular has seen significant impacts in its call center. "[Bots] helped us reduce costs from our previous chatbot as well as allow 90% of interactions to be self-service and never pass to a live agent," said Jordan Cotterell, Senior Manager of Member Services. "This gives the customer the quick service they need while allowing our team to focus on the more complicated or escalated situations."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Monday, June 13, 2022