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FourNet and Digital Workforce Turbocharge Contact Centre Automation #contactcenterworld London, UK, July, 2022 -- FourNet, a digital transformation and customer experience provider, have joined forces with Digital Workforce, a provider of intelligent automation services, to offer a new strategic consultancy service delivering robotic process automation for customers. Digital Workforce works with vendors in automation to create an ‘As a Service’ cloud-based model. Since its IPO in December last year, Digital Workforce is concentrating on growth areas in intelligent automation (IA) in UK healthcare, financial services, insurance, and contact centres, in addition to offering strategic ‘best practice’ consultancy in automation. FourNet is a provider of communication, cloud, contact centre and managed service solutions, and counts more than 30 central government departments, local authorities, blue light, healthcare and housing organisations among its customers, along with enterprise customers in financial services, insurance and many other sectors. John Jones, Head of Solution Design at FourNet, said: "With FourNet’s innovative approach to digital transformation and Digital Workforce’s cloud-based model, our new partnership means we can provide customers with an opportunity to supercharge their intelligent automation. "With our strategic consultancy and best in class Intelligent Automation solutions we can leverage a digital robotic workforce to save significant cost, enhance customer service, streamline processes, and keep your human agents happy." Leon Stafford, UK country manager at Digital Workforce, said: "We are excited to have joined forces with FourNet to bring a complete Intelligent Automation (IA) Service to customers, including those in the public sector where FourNet is already a leading provider of cloud, contact centre and managed service solutions. "Companies can benefit from deploying IA, but to do that well they need access to services that can scale rapidly. This is exactly what we offer – our unique cloud-based services give our customers the fastest, easiest and most cost-effective route to implement IA in their organisations." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, July 29, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |