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Call Center Outsourcer Partners with Conversational AI Chatbot Provider #contactcenterworld Finn AI is an AI-powered chatbot helping banks and credit unions automate and scale convenient self-service. AnyHour Solutions has seamlessly integrated the Finn AI chatbot into their member/customer service contact center solution so that for the first time ever, one company can now provide the FI community both a digital self-service solution as well as a full-service, 24/7/365 call center outsourcing service to supplement internal customer services. While in a chatbot session, if so desired, a customer can quickly select to speak with a live AnyHour call center agent to complete their service requirement, any time of the day or night. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, January 15, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |